Terms

THE BOOKING

• Bookings and subsequent contracts shall be deemed to have been concluded in Arusha or Dar-es-salaam, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.
• The Company reserves the right to decline any booking without outlining the reasons for it.

DEPOSIT & PAYMENT

• A 50% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent.
• If the full amount is not paid at least four (4) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
• Clients/Agents booking within four (4) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
• All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. 
• The amount shown on the invoice, is the amount that needs to reflect in our account and should     bank charges have been deducted, we would have to invoice you subsequently.

BOOKING AMENDMENTS

• For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 50 USD per booking applies.  The handling fee will be charged in addition to the service provider fees.

CANCELLATIONS

• Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall retain the full deposit.
• If a booking is cancelled the client is subject to a cancellation fee as follows:

        until 4 weeks prior to departure – 50% Cancellation Fee

        4-2 weeks prior to departure – 75% Cancellation Fee

        2-1 weeks prior to departure – 100% Cancellation Fee

• The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.

PASSPORTS, VISAS AND OTHER TRAVEL PAPERS

• It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
• The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.

BAGGAGE

• At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
• Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.

RISK

• The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
• The client accepts full responsibility for all risks involved.

AUTHORITY ON TOUR

• The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
• The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.

MARKETING

• The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such material.

FORCE MAJEURE

• Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

PRICE CHANGES

• All our prices are based on the current national park fees and taxes. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.

• What do we include in your tours?

All our safaris include excellent Toyota LandCruisers adapted for the best safari experience with pop-up roof with unlimited mileage, all national parks entrances, camping fees and permits, unlimited water during the safaris, donations to the local communities and accommodation as agreed (on full board or all inclusive basis).

• What about the exclusions?

We do not include the country visas, and items of personal interest like souvenirs or extra services/tours not agreed beforehand. Tips are not included (the industry recommends a guideline of $10 USD per person per day). Also, if after you book your tour, the government decides to apply increases in park fees, camping fees, concession fees or others, these shall be added to your contract as well.

• What payment methods do you accept?

For the down payment, we accept payments via wire transfer to  bank account in Tanzania. For the final payment, you can use the same method 2 weeks before travel or pay us in cash when arrived.

• Where should I fly to?

If you do an overland safari, they start from Arusha, so you can use either the domestic Arusha Airport or the international Kilimanjaro airport. If you do a fly in safari, then you can start from any point in the country. As for more details.

• Any visa requirements?

We normally recommend getting the visa on arrival as it is a very straight forward process. It costs $50 USD per person except for U.S Citizens who pay $100 USD per person. Some countries do require a referral visa in advance. Please contact Tanzania consulate if you are a citizen of any of the following countries: Afghanistan, Bangladesh, Ethiopia, Kazakhstan, Mali, Niger, Senegal, Tajikistan, Sri Lanka, Abkhazia, Chad, Equatorial Guinea, Kyrgyztan, Mauritania, Palestine, Somalia, Turkmenistan, Azerbaijan, Djibouti, Eritrea, Lebanon, Morocco, Sierra Leone or Uzbekistan.

In any case, please do keep in mind your passport needs to have at least 6 months of validity.

• What about vaccination?

It is very important to set an appointment with a travel doctor in your home country before you come. Depending on the situation, you might take vaccine for yellow fever and may take prophylaxis pills to protect you against Malaria. If you go to Zanzibar or come (or have a transit) in an endemic yellow fever country, proof of vaccination against yellow fever may be required at the airport.

• Is accommodation in Arusha required before and after the safari?

Well, we always recommend it because we like to start our safaris early in the morning and on the last day we like to avoid having to worry about reaching the airport on time. But, of course, we are flexible and we can start the safari when you arrive at the airport and can finish any safari with a drop off at the airport. However, in those cases, we always recommend flights arriving in the morning of the first day and flights leaving in the evening of the last day. Because of unavoided circumstances we recommend you book a Lodge/Hotel a day before and after safari.

• What do you recommend bringing on a safari?

All necessary documents: passport, vaccine certificate and others that might apply.

Any medication you might need: This should include medication for possible common situations like     headaches or diarrhea. Sunblock, sunglasses, hat, lip balm and moisturizer.     

Your camera: we recommend bringing a wide lens (about 17-55mm) for those scenery pictures, and a telephoto lens (in the 200-400mm range) to catch animals at a distance.

Binoculars: We do provide a pair of top notch binoculars per every 2 persons in the vehicle but feel free to bring your own which you may be more used to. Binoculars really make a big difference on a safari.

Clothes: Comfortable and casual clothing, with khaki, beige or green colours. You should pack T-shirts, shirts with long sleeves, jeans, a sweater and a jacket (for the cold mornings), swimwear (if the accommodation you selected has pool or if you do a beach extension) and comfortable hiking shoes.

Insect repellent.